Return And Exchange Policy
At SMD, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward exchange policy to make your shopping experience as seamless as possible.
Eligibility for Exchange
- Time Frame: You can request an exchange within 10 days of the delivery date.
- Condition: Items must be unused, unworn, unwashed, and in the original condition with all tags and packaging intact.
- Non-Eligible Items: Please note that certain items, such as final sale products, personalized items, and gift cards, are not eligible for exchange.
How to Request an Exchange
- Contact Us: Reach out to our Customer Service team at orders@smdonline.pk or +92-300-779-3017 with your order number and details of the item(s) you wish to exchange.
- Receive Instructions: Our team will provide you with detailed instructions and a return shipping label (if applicable).
- Package the Item: Securely pack the item(s) in the original packaging or a suitable alternative to prevent damage during shipping.
- Ship the Item: Attach the provided return shipping label to the package and drop it off at your nearest shipping carrier location.
Processing Your Exchange
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the exchange criteria.
- Approval: If the item(s) pass inspection, we will process your exchange and send you the replacement item(s) as soon as possible.
- Notification: You will receive an email notification once your exchange has been processed and the replacement item(s) have been shipped.
Additional Information
- Shipping Costs: If the exchange is due to a defect or error on our part, we will cover the return shipping costs. For other reasons, return shipping costs may apply.
- International Exchanges: For international orders, please contact our Customer Service team for specific instructions and information regarding shipping costs.
- Stock Availability: Exchanges are subject to stock availability. If the requested item is out of stock, we will notify you and offer an alternative or store credit.
Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact our Customer Service team at orders@smdonline.pk or +92-300-937-7017. We are here to help!
SMD is dedicated to providing you with the best shopping experience. Your satisfaction is our top priority, and we are committed to making any exchange process as easy and hassle-free as possible.